Privacy Policy
Last updated: April 2, 2026
How we collect, use, and protect your personal information. Your privacy is important to us.
1. Introduction
DropForge ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
2. Information We Collect
Information You Provide
- Account Information: Name, email address, password, phone number
- Order Information: Shipping address, billing address, payment details
- Communication: Support tickets, emails, reviews, and feedback
- Profile Data: Wishlist items, preferences, saved addresses
Information Collected Automatically
- Device Data: IP address, browser type, operating system, device identifier
- Usage Data: Pages visited, time spent, click patterns, search queries
- Cookies: Session cookies, preference cookies, analytics cookies
- Location Data: Approximate location based on IP address
3. How We Use Your Information
We use your personal data to:
- Process and fulfill your orders
- Communicate order updates and shipping notifications
- Provide customer support
- Personalize your shopping experience
- Send marketing communications (with your consent)
- Prevent fraud and enhance security
- Improve our platform and services
- Comply with legal obligations
4. Data Sharing
We do not sell your personal data. We may share information with:
- Payment Processors: Stripe, PayPal — to process transactions
- Shipping Partners: DHL, FedEx, UPS — to deliver your orders
- Analytics Providers: Google Analytics — to understand usage patterns
- Legal Authorities: When required by law or to protect our rights
5. Cookies
We use cookies to enhance your experience. You can manage cookie preferences through your browser settings. Essential cookies are required for the site to function. Optional cookies (analytics, marketing) can be disabled.
6. Data Security
We implement industry-standard security measures including:
- 256-bit SSL/TLS encryption for all data in transit
- Encrypted storage for sensitive data (passwords, payment info)
- Regular security audits and vulnerability assessments
- Two-factor authentication for admin accounts
- Access controls and role-based permissions
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Deletion: Request deletion of your personal data
- Portability: Receive your data in a portable format
- Opt-out: Unsubscribe from marketing communications
8. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. Order data is retained for 7 years for tax and legal compliance. You can request account deletion at any time.
9. Children's Privacy
Our Services are not intended for children under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or a prominent notice on our website. Last updated: March 2026.
11. Contact Us
For privacy-related inquiries, contact our Data Protection Officer at privacy@dropforge.io.
Last updated: April 2, 2026